Shipping and delivery

Orders are processed and shipped within the same week they are placed.

Please allow additional time for carrier transit after your order has shipped. Once your package has been handed over to the shipping carrier, Moncada Fine Jewelry is not responsible for carrier delays, missed delivery dates, or delays caused by circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Stolen Packages
Once tracking shows that a package has been delivered to the address provided at checkout, Moncada Fine Jewelry is not responsible for packages that are lost, misplaced, or stolen after delivery.